Complaints

The procedure for making a complaint against a financial service provider, as laid out by the Central Bank of Ireland is as follows:

1. Inform the Financial Services Provider of your Complaint 

Complaints against financial institutions or complaints about financial services should first be discussed with the financial institution concerned. Please email your complaint to elementum@apexfs.com. 

2. Refer your Complaint to the Financial Services and Pensions Ombudsman 

If you are not happy with the response from the financial services provider, you have the right to refer the complaint to the Financial Services and Pensions Ombudsman (https://www.fspo.ie).

The FSPO deals with complaints against financial services firms, including financial advisors and financial products .

3. Guide to Making a Complaint

The Competition and Consumer Protection Commission's personal finance website has a three step guide (https://www.ccpc.ie/consumers/) to help you, should you wish to make a complaint against a regulated financial service provider.